Digital experience monitoring (DEM) is an emerging technology that goes beyond application performance monitoring (APM) and end-user experience monitoring (EUEM). EUEM looks specifically at the human end-user or customer interaction with an application.
APM focuses on the performance and availability of the application. Gartner defines DEM as the experience of all digital agents – human and machine as they interact with enterprises’ application and service portfolios. You can also browse https://germainapm.com/ to know more about digital experience monitoring.
We have evolved from the days when performance was synonymous with page loading times. Now, we look at the perception of the user as far as the loading of the page is concerned. Users don’t care about what they can’t see they only care about what they can see and interact with on the page.
In this article, we discuss digital experience monitoring and its importance in the modern IT environment.
Digital experience monitoring (DEM) is a newly defined area within the world of application performance monitoring (APM). Gartner has broken up APM into three “functional dimensions” for coverage in their magic quadrant market assessment tool: DEM, application discovery, tracing and diagnostics (ADTD), and application analytics (AA).
Digital experience monitoring (DEM) software is used to discover, track, and optimize web-based resources and the end-user experience. These tools monitor traffic, user behavior, and a number of additional factors to help businesses understand their products’ performance and usability.
DEM products integrate active or simulated, traffic monitoring and real-user monitoring to analyze both theoretical performance and real-user experience. These tools provide analytical tools for examining and improving application and site performance. They also help businesses understand how visitors navigate through their site and discover where end-user experience appears to suffer.